Adding notes to an acknowledged event

About this task

You can add notes when you acknowledge an event or after an acknowledgment has been created (but not to events that are in the Open or Closed state) by you or another user. Notes enable you to communicate what steps you have taken thus far to resolve the event or to provide details on the steps you believe must be taken.

Procedure

  1. Do one of the following actions:
    • Move the mouse pointer over an event indicator (such as Critical or Informational) in the Navigator view to open the flyover list of open events, then right-click the acknowledged event.
    • If you have opened the event results workspace, right-click the Acknowledge event item in the Navigator.
    • In the situation event console view, right-click a row where the Status shows as Acknowledged.
    • In the Enterprise Status workspace, right-click a row in the My Acknowledged Events view.
  2. Click Event notes Event Notes.
    The Event Notes window opens for you to review and add notes for this event. You can also attach files.

Results

You can continue to open the window to review the notes and open attachments for the event at any time, event after the event has been closed. This is done through the menu of the view.