Take Action commands in situations

You can use Take Action commands in situations that you create. The reflex automation term refers to a situation that issues a command.

To issue a command to an agent from a situation, enter the QI:syntax form of the command on the Action page of the Situations Editor. Figure 1 illustrates an example of using the QI Start Component command in a situation.

Figure 1. Example of using the QI Start Component command in a situation
Example of the QI Start Component command in a situation.

This example displays the predefined situation, QI_Automation_Start_Component, which substitutes an attribute from the Components workspace of the product. The Attribute Substitution button is used to choose the attribute (this prevents misspellings and inserts the ampersand character which is used for attribute substitution). The single quotation marks enclosing the command parameter are required. When you are using a Take Action command in a situation, create a working, manual version of the Take Action command before you attempt to automate its use by adding it to a situation.