Missing monitor data

You might not receive monitor data from one of the Monitoring views for several reasons.

For example, you have a context of EYUPLX01 and a scope of EYUMAS1A, and you want to display data about intrapartition data queues. From the main menu, click Monitoring > Transient data queue (TDQ) monitoring views > Intrapartition. However, the Monitor data for intrapartition transient data queues view (MNTRADQ object) shows no data.

Use the following procedure to resolve this problem:
  • Set the scope to the CICS® system from which you are receiving no monitor data. On the main menu, amend the Context field and click Set. This sets the context for the CICSplex.
  • From the main menu, click Monitoring > Active monitor specifications to display the Active monitor specifications tabular view (POLMON object). See Table 1.
Table 1. Representation of data in an Active monitor specifications tabular view
CICS system Definition name Definition status Activation period Resource name pattern Monitoring resource class Monitoring inclusion status Resource status facility monitoring status
EYUMAS1A * ACTIVE   * MCONN YES NO
EYUMAS1A *0000004 ACTIVE   * MFILE YES NO
EYUMAS1A *0000008 ACTIVE   CEMT MTRAN YES NO
EYUMAS1A *0000010 ACTIVE   * MPROG YES NO
EYUMAS1A HTTRAN ACTIVE   * MTRAN YES NO
EYUMAS1A ZDZMON2 ACTIVE   S123* MTERM NO NO
EYUMAS1A ZDZTERM ACTIVE   S* MTERM YES NO
Look for the following things:
  • Verify that the monitor definition has an active status. It is possible that a period definition is causing the monitor definition to be in a pending status.
  • Click the name of the monitoring definition to display the Active monitor specifications detailed view. Check that the Monitoring inclusions status field is set to Yes.
  • Monitoring data is not accessible through the Active monitor specifications views until one Sample Interval has completed. Therefore, depending on when a monitor definition was installed in relation to the sample interval cycle, you might have to wait through two sample intervals before monitoring data is accessible through the Active monitor specifications views. Check the MASs know to CICSplex view to see what the sample interval is for each resource type.
    • From the main menu, click CICSPlex SM operations > MASs known to CICSplex. The MASs known to CICSplex tabular view shows you the monitoring status of each MAS.
    • In the MASs known to CICSplex tabular view, the Monitoring status field for the MAS should be YES.
    • Click YES to display the MASs known to CICSplex detail2 view. The view shows the sample intervals for each resource type.
  • Verify that the monitor definition controlling the resource in question is in the list, by checking the Active monitor specifications view. If it is not, check the MASs know to CICSplex view to confirm that monitoring is active and that there is a nonzero sample interval for that particular resource type, as described earlier.