RACI - environment management & responsibilities
- Environment Management - General
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IBM® SRE Responsibilities:
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Availability
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Monitoring
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Capacity Management
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Backups
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Systems, O/S and Middleware (WebSphere®, Database) Patching
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Maximo® Application FeaturePacks, FixPacks and Upgrades
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TRIRIGA® Platform Upgrades
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Business Continuity (High Availability / Disaster Recovery)
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- Customer Responsibilities:
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Data Validation, Loading and On-boarding
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Configurations and Customizations
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Promotion of Changes in the UI
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User Access and Security Management
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Language Management
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TRIRIGA Application Upgrades
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A detailed breakdown of roles and responsibilities for each product can be found in the links below: