RACI - environment management & responsibilities

Environment Management - General

IBM® SRE Responsibilities:

  • Availability

  • Monitoring

  • Capacity Management

  • Backups

  • Systems, O/S and Middleware (WebSphere®, Database) Patching

  • Maximo® Application FeaturePacks, FixPacks and Upgrades

  • TRIRIGA® Platform Upgrades

  • Business Continuity (High Availability / Disaster Recovery)

Customer Responsibilities:
  • Data Validation, Loading and On-boarding

  • Configurations and Customizations

  • Promotion of Changes in the UI

  • User Access and Security Management

  • Language Management

  • TRIRIGA Application Upgrades

A detailed breakdown of roles and responsibilities for each product can be found in the links below:

Maximo on Cloud RACI Document

TRIRIGA on Cloud RACI Document