In the event of a failure

In the event of Self-Service Automation or Access Management Tool failure, you can open a support case to engage with the operations team. For Self-Service Automation, detailed log information surrounding the failure will be available in the log tab of the service request. Please read through these logs before submitting a support case to ensure the failure was not due to incorrect information entered in the service request.

Note: Requests will be handled per the Service Description for non-production environments.

Requesting Support for TRIRIGA® SaaS

Requesting Support for Maximo® SaaS Flex

How To Create A Case

Service Descriptions and SLA