Types of IBM Control Desk on Cloud deployments
When you order Control Desk software as a service, you can choose between different product editions. You can also choose a basic installation or include optional content to help you get started. Depending on the type of installation you choose, you have different configuration requirements and options.
Product editions
- IBM Control Desk on Cloud
- This is the standard edition of the product.
- IBM Control Desk on Cloud for Service Providers
In the Service Providers edition, the product functions are equivalent to the standard edition, but the Service Provider edition provides comprehensive features for managing the data of multiple customers. It enables you to strictly segment data by customer to ensure that only authorized customers and internal users can view information about each customer. This product enables you to effectively manage end-to-end IT, operations, and business processes to deliver efficient and effective services aligned to your and your customers' business goals. Some applications provide additional features that are required for service management. For example, you have Customer fields in many applications to let you designate a customer to associate with a data record. The Service Providers edition also includes some applications that are not provided in the standard edition. The applications are designed to help manage customer environments. If you see the suffix (SP) in an application name, the application is designed for service provider functions.
For more information about service provider features, see IBM Maximo for Service Providers overview.
- IBM® Control Desk on Cloud for US Federal
- The US Federal edition of IBM Control Desk on Cloud provides
additional features that are required for compliance with requirements
of the U.S. government.
For more information about compliance features, see Federal government security and accessibility standards.
Throughout this documentation, the names IBM Control Desk on Cloud and IBM Control Desk refer to all versions of the product.
Basic installation
If you choose this option, the product is installed with no optional content. No default Start Centers are configured. A minimal number of default users and security groups are provided.
Content packages for development systems
You can also choose to install content packages. Content packages consist of artifacts and configurations that can be installed with Control Desk and used to facilitate implementation. Content packages can be delivered in two ways, and you must choose which method works best for your environment.