Configuring e-mail listeners
In the E-mail Listeners application, you can receive and process service requests as free form e-mails, and other types of tickets as formatted e-mails. With formatted e-mails, you can create or update tickets. You can also indicate whether the status is changed or queried based on specified criteria.
- Testing connectivity between the application server and mail server
Testing connectivity between the application server and mail server allows you to check if the information you have entered in the E-mail Listener application is correct. You use the TestEmail.bat file to test connectivity. - E-mail Listeners overview
The E-mail Listeners application can poll multiple e-mail accounts to retrieve messages. Each account is checked at periodic intervals that you establish. Based on the subject line of an e-mail message or the contents of the e-mail message body, an e-mail listener can determine if the e-mail is new or is an updated service request, incident, or problem. An e-mail listener can also determine if an e-mail is a query for information on any business object. - Working with E-mail Listeners
You use e-mail listeners to receive and process incoming e-mail messages. The E-mail Listeners application can monitor multiple e-mail accounts to retrieve messages. It also supports embedded and normal message attachments.
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