Customizing the case unique identifier prefix

After your solution is deployed, you can customize the case ID to a more user friendly value to display in the Case Manager Client by using IBM® Administration Console for Content Platform Engine.

About this task

You can assign a case property as the Case Title Property, which is then used as the case title. Assign a property as the Case Title Property on the Views page of your solution in Case Manager Builder. Alternatively, you can customize the case unique identifier prefix after your solution is deployed.

By default, IBM Case Manager automatically assigns a unique case ID to a case type by using the case type unique identifier plus a 12-character number sequence. For example, a case type named Credit Application with a unique identifier of EXPL_CreditApplication might have a case identifier of EXPL_CreditApplication_00000010001.

Content Platform Engine supports a property on the deployed case type folder called Case Identifier Prefix. The Case Identifier Prefix property is an alphanumeric string up to six characters.

By changing the value of this property, the case prefix changes the automatically generated unique identifier to use this property value instead. For example, if you change the value of the Case Identifier Prefix to SAMPLE, the case unique identifier changes from EXPL_CreditApplication_00000010001 to SAMPLE_00000010001.

Tip: You can overwrite the entire case ID value that is displayed to the case worker in several ways. One way is to set the case ID value from a Content Platform Engine client application, such as the IBM Content Navigator browse feature, when you create a case folder using the application. Another way is to set the value of the Case Identifier (CmAcmCaseIdentifier) property on a Case Folder (CmAcmCaseFolder) object in a custom Content Platform Engine application.

Procedure

To customize the case unique identifier prefix:

In IBM Administration Console for Content Platform Engine, select the target object store to which the solution was deployed.
Browse to the case type folder by clicking Browse > Root Folder > IBM Case Manager > Solution Deployments > Solution_Name > Case Types > Case_Type_Name.
On the case type page in the right pane, click the Properties tab and modify the Case Identifier Prefix property to your new value.