Creating users

You can create a user for the agent on the Exchange Server manually or by running the New User utility. You must create the user on each Exchange Server that you want to monitor.

Before you begin

Install the Microsoft Exchange Server agent. To create a user, you must be a domain administrator with full administrator rights on the Microsoft Exchange Server.

About this task

Use one of the following procedures to create users:

Creating users on Exchange Server 2007 and 2010

You must create a user for the agent on Exchange Server 2007 and 2010 so that the agent can communicate and authenticate with the Exchange Server that you want to monitor.

Procedure

To create a user, complete the following steps:

  1. Click Start > Programs > Microsoft Exchange Server 2007 > Exchange Management Console. The Exchange Management Console window opens.
  2. In the Console tree, click Mailbox in Recipient Configuration.
  3. In the Action pane, click New Mailbox. The New Mailbox wizard opens.
  4. On the Introduction page, click User Mailbox.
  5. On the User Type page, click New User.
  6. On the User Information page, specify the following information:
    Organizational unit
    By default, the users container in the Active Directory is displayed. Click Browse to change the default organizational unit.
    First name
    Type the first name of the user.
    Initials
    Type the initials of the user.
    Last name
    Type the last name of the user.
    Name
    By default, the user's first name, initials, and last name are displayed in this field. You can modify the name.
    User log on name (User Principal Name)
    Type the name that the user must use to log on to the mailbox.
    User log on name (pre-Windows 2000, or earlier)
    Type the user name that is compatible with Microsoft Windows 2000 Server, or earlier.
    Password
    Type the password that the user must use to log on to the mailbox.
    Confirm password
    Retype the password that you entered in the Password field.
    User must change password at next logon
    Select this check box if you want the user to reset the password.
  7. On the Mailbox Settings page, specify the following information:
    Alias
    By default, the value for this field is identical to the value that you specified in the User logon name (User Principal Name) field.
    Mailbox database
    Click Browse to open the Select Mailbox Database window. Select the mailbox database that you want to use and click OK.
    Managed folder mailbox policy
    Select this check box to specify a messaging records management (MRM) policy. Click Browse to select the MRM mailbox policy that you want to associate with this mailbox.
    Exchange ActiveSync mailbox policy
    Select this check box to specify an Exchange ActiveSync mailbox policy. Click Browse to select the Exchange ActiveSync mailbox policy that you want to associate with this mailbox.
  8. On the New Mailbox page, review the configuration summary. Click New to create a mailbox. On the Completion page, the Summary section shows whether the mailbox was created.
  9. Click Finish.

What to do next

Assign administrator rights to the Exchange user that you created.

Creating users on Exchange Server 2013

You must create a user for the agent on Exchange Server 2013 so that the agent can communicate and authenticate with the Exchange Server that you want to monitor.

Procedure

To create a user on Exchange Server 2013, complete the following steps:

  1. Log in to the Exchange Admin Center with administrator credentials.
  2. On the Exchange admin center page, click on the recipients, and then click mailboxes.
  3. Click the down arrow next to the plus sign (+) that is located under the mailboxes option, and then click User mailbox.
  4. On the new user mailbox page, click New user, and specify values for the other fields.
  5. Click Save.

What to do next

Assign administrator rights to the Exchange user that you created.

Creating users by running the New User utility

You can run the New User utility to create users on Exchange Server 2007, or later. The user that is created by running this utility has all the required permissions to run the agent. This utility is installed when you install the agent.

Before you begin

Ensure that the agent is installed. To run the New User utility, you must be a domain administrator with full administrator rights on the Exchange Server.

About this task

When you run this utility, the user is created in the Users group of the Active Directory, and has the following permissions:
  • On Exchange Server 2007:
    • Local administrator
    • Remote desktop user
    • Exchange recipient administrator
  • On Exchange Server 2010, or later:
    • Local administrator
    • Remote desktop user
    • Exchange Servers or Public Folder Management.

Procedure

To run the New User utility, complete the following steps:

  1. Double-click the kexnewuser.exe file that is available at the following location:
    install_dir\TMAITM6_x64 Where install_dir is the path where the agent is installed.
  2. In the New User window, complete the following steps:
    1. Enter the first name and the last name of the user.
      Restriction: The length of the first and the last name must not exceed 28 characters.
    2. In the User Logon Name field, enter the name that the user must type whenever the user logs in.
      Restriction: The length of the user logon name must not exceed 256 characters.
    3. In the Password field, enter your password.
    4. In the Confirm Password field, enter the password again.
    5. Select User Must Change Password at Next Logon if you want the specified password to be reset the next time when the user logs on.
    6. Click Next.
    The configuration values that you specify are validated, and error messages are displayed for incorrect values.
  3. From the list of mailbox databases, select the required mailbox database, and click Next.
    A summary of configuration values is displayed.
  4. Click Finish.

Results

The settings are saved, and the user is created.