Alert Frequency

The Alert Frequency panel contains a map that displays the most recent alerts. Alerts are grouped by location, and listed in the Alerts table.

Alert Frequency map

The Alert Frequency map displays at-a-glance information for all public and private points of presence (PoPs) for your tests.

Use the zoom function to enlarge any area of the map or restore it to its original size. Hover over each location to view the name of that location, and the number of warning and critical alerts at that location. You can filter the alerts that are displayed on the map by selecting All, Open, or Closed from the Alerts drop-down list.

PoP locations
PoP location icons PoP location icon. indicate the PoP locations for your tests. The color of each PoP location icon represents the severity of the most recent alert at each location: Normal PoP location icon with green border that indicates no alerts at that location., Warning PoP location icon with yellow border that indicates one alert at that location., or Critical PoP location icon with red border that indicates one alert at that location.. An animated PoP location icon indicates that this location has the most alerts with the highest level of severity out of all locations for your test instances.
Add PoP locations to your selected test by hovering over an Inactive PoP location icon Inactive PoP location icon and clicking Test here. The Test Edit Mode page is displayed for your selected test. You can select a test from the Test drop-down menu on the Response Time and Availability pane.
Private PoP locations are represented by Private PoP location icons Private PoP location icon that indicates 2 alerts with one or more critical alerts at that location.
Number of alerts
PoP location icons display the number of open, closed, or all alerts that are generated at each location. The Critical, Warning, and Normal icons Critical, Warning, and Normal icons. display the number of alerts of each severity for your locations.
Failed tests
Locations where failed tests occur are indicated by a PoP location icon with a broken border PoP location icon with red border that indicates 10 alerts and one or more failed tests at that location..

Use the zoom function to enlarge any area of the map or restore it to its original size. Hover over each location to view the name of that location, and the number of warning and critical alerts at that location. You can filter the alerts that are displayed on the map by selecting All, Open, or Closed from the Alerts drop-down list.

Alerts table

The alerts for all locations are displayed in a table.

Alerts table that shows alerts for all PoP locations.

The table displays the following information about your alerts:
  • Severity describes the alert as critical or warning.
  • Timestamp shows the time that the alert is created.
  • Description summarizes the performance of your test instance.
  • Triggered By shows the name of the test that triggered the alert.
  • Location states where the problem occurred.
  • State shows whether the alert is open or closed.

Viewing alert details

Each alert in the table contains a link to the Breakdown dashboard. Use the breakdown dashboard to help you to troubleshoot the issue that caused the alert.

Filtering alerts

To filter alerts for a particular location, click a PoP location icon on the map. To show alerts for all locations, click anywhere on the map that isn't a PoP location icon.

To filter the alerts in the table by severity, click the Critical, Warning, or Normal icon Critical, Warning, and Normal icons.. To remove the filter and include alerts of each severity in the table, click the selected icon again.

Changing alert thresholds

Alerts are triggered by the thresholds that you specify when you create a test. In most cases, they are generated due to availability failures or slow response times. To change the threshold settings, click the Actions icon Actions icon. on the test that generated the alert in the Synthetic Tests pane and click Edit.