Verifying configuration settings specific to third-party component

If you are not able to view MAI Alerts, then you must verify the settings in the third-party component.

Procedure

  1. Verify that Third-Party Component is active.
  2. Verify that in OS Adapter, under BAdi Implementation, Alert Reaction is available. If Alert Reaction is not available, remove the default settings, and select the BAdi implementation - Alert Reaction.
  3. Check the template settings by using the following steps:
    1. Verify the settings that are used to transfer specific alerts to the Third-Party System such as SAP ABAP 7.0.0.
    2. Select Expert Mode, select Alerts, and then click Third Party Component.
      Ensure that you are able to view the Alert Reaction BAdi name.
      Note: Ensure that the latest SAP notes are implemented. For Solution Manager V7.1 Service Pack 8, check if the following notes are implemented:
  4. If you are not able to view MAI Alerts in the /IBMMON/ITM_MAIALRT_INX database, you must run the following Solution Manager MAI configurations steps for Third-Party Component:
    1. Enter the Transaction code: SOLMAN_SETUP and click Enter.
    2. In Technical Monitoring, select System Monitoring.
    3. Click Configure Infrastructure tab and then click Default Settings tab.
    4. Click Third Party Components tab and then click Edit.
    5. Select Active from the list.
    6. Ensure that scope filter is set as All alerts, Events and Metrics (with Internal Events) for the selected connector.
      Note: OS Command Adapter is also one of the methods to push data to the third-party connector. To configure the OS Command Adapter, read the configuration detail settings in the How-to guide for OS Command Adapter.