Upgrading

You can view the Sterling™ Call Center license and the corresponding upgrade instructions.

Table 1. Sterling Call Center license and the corresponding upgrade instructions
License Upgrade Instructions
Sterling Call Center
  1. Assess migration for Sterling Order Management System Software.
  2. Assess migration for Sterling Call Center.
  3. Migrate Sterling Order Management System Software.
  4. Migrate Sterling Call Center.
  5. Perform post-migration tasks for Sterling Order Management System Software.
  6. Perform post-migration tasks for Sterling Call Center.
  7. Build the EAR file.