Calculation of cancel date

The cancel date is always handled through back-end logic and is never set by the UI. When the order monitor runs, if it is determined that the order must be canceled because the customer did not take action, the cancel date is set. If the delay is greater than 30 days or if it is an indefinite delay, the application sets the cancel date to the current promise date + the fixed number of days. This value can be configured in the Channel Applications Manager.

In cases where the delay is less than 30 days, and at least one delay notification is already sent to the customer, the cancel date is set to the current promise date + the process buffer.