Auto cancellation notice
When a next delay notification or indefinite delay notification is sent, and the customer does not respond by the cancel date, the order lines are canceled and the corresponding alert is closed.
This task is achieved by defining a monitor rule that runs if the line is not completely shipped or canceled by the cancel date. These events are consolidated at the order level. A notice is sent to the customers that the order lines are canceled, and notes are added to the order line, stating that the lines are canceled because the customer did not respond.
The monitor rule that is used to handle this scenario is as follows:
IF Order has not reached Order line completely shipped or canceled within 1 elapsed hour of Actual YCD FTC CANCEL DATE THEN raise FTC Cancel Lines.