Create a value-added service in IBM Sterling Business Center

Value-added services are services that customize a product for a buyer, or allow for internal inventory management. This can be because of a buyer's special requirements, such as creating a customized order, or performing special processes for the buyer at the warehouse, or providing additional services to the customer, such as installing a light fixture.

About this task

You can create a value-added service from the Create Service screen.

You can create the following types of value-added services:

  • Kitting Service: describes the process of assembling the components of an item.
  • DeKitting Service: describes the process of disassembling an item. This is used to acquire an item component to complete another order.
  • Compliance Service: describes the value-added services that must be performed to supply an item to a specific buyer. This service is used for made-to-customer orders.
  • Inventory Change Service: describes how to convert inventory from one UOM to another UOM.

To create a value-added service:


  1. Navigate to the Create Service screen. To navigate to the Create Service screen, perform the following steps:
    1. Log in to IBM® Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click New Service in the Catalog dashlet.

      The Create Service screen is displayed.

  2. In the Create Service screen that is displayed, perform the following steps:
    1. From the Value-Added Service area, select any one of the radio buttons.
      Note: The Service Type, UOM list, Capacity UOM are read-only for a Value-Added Service.
    2. In the Service ID* text box, enter the unique service identifier.
    3. Click Save.
      Note: * indicates that the field is mandatory.

      The Primary Information screen is displayed.