Defining user groups
User groups are a collection of users who perform a similar task. For example, a group of customer service representatives might be put in a Customer Service Representative user group.
Users can belong to multiple user groups to which permissions are assigned. A user who belongs to multiple user groups retains the least restrictive set of permissions defined by the groups they belong to. For example, if a user belongs to a user group that permits the user to use the Application Console, and this user also belongs to a user group that permits the user to access only the Console and Applications Manager, the user has access to both applications.
Each organization has its own user groups. User groups can only contain users for the same organization that the user was created for, except in the case of a user group created by the Hub organization, which can contain users of any organization.