Setting the reship template
You can configure the attributes of a product to copy over when a customer service representative reships a product to a customer.
Open Applications Platform by performing the following steps:
- Log in to Applications Console.
- From the Configuration menu, select Launch Applications Manager.
- From the Applications menu, select Applications Platform.
- Select Process Modeling.
- In the Process Modeling window, right-click the Order Fulfillment icon and select Details.
- In the Fulfillment Process Type Details window, select Default Reship Line.
Add or exclude attributes of a product to copy to the reship product in the following ways:
- To add attributes of a product to copy to a reship product, select the attribute and click the Include icon.
- To exclude attributes of a product to copy to a reship product, select the attribute and click the Exclude icon.
- Click the Save icon.