Creating an alert type

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You can classify the different alerts or exceptions that are raised by the system.

About this task

To create an exception type:

Procedure

  1. From the tree in the application rules side panel, choose Alerts > Exception Type. The Alert Type window displays in the work area.
  2. Choose the Create New icon. The Exception Type Details window displays.
  3. Enter information in the applicable fields. Refer to the following table for field value descriptions.
  4. Choose the Save icon.
    Table 1. Exception type details pop-up window.

    Exception type field value descriptions
    Field Description
    Exception Type Enter name for the new exception type to be created. This is a mandatory field.
    Exception Type Description Enter a brief description of the exception type. This is a mandatory field.
    Priority Enter the priority for the exception type.
    High Priority Number Enter the threshold number for the high priority exceptions of this type.
    Expiration Days Enter the number of days after which the exception type should expire.
    Followup Hours Enter the number of hours in which the exception type should be followed up.
    Queue Select the name of the alert queue to which the exception type is routed. For more information about creating alert queues, see Configuring alert queues .
    Owner Role Select the role to which the organization belongs from the list.
    Configurable Check this box if you want to define additional configurations for the exception type.
    Consolidation Hook Enter the name of the class which provides the implementation for the consolidation of the exception type.
    Resolution Hook Enter the name of the class which provides the implementation for the resolution of the exception type.
    Consolidation Required Check this box if you want to consolidate the exceptions of this type.
    Consolidation Window Enter the information about the window that is to be used for consolidating exceptions of this type. The valid values are: HOUR, DAY, and FOREVER.
    Configuration Form Enter the information about the form that is to be used to capture the additional configuration for the exception type.
    Resolution Form Enter the information about the form to be launched to resolve this type of exception.
    List Form Enter the information about the form to list the exceptions for the exception type.