Legacy platform

Assessing migration for Sterling Call Center

You can assess migration for Sterling Call Center before migrating to 10.0.

Upgrade path
The upgrade path followed by the system internally when upgrading from Sterling Call Center Release 9.3.0.1, 9.4, or 9.5 to Release 10.0 is as follows:
Perform migration assessment
This topic explains the various changes between releases.
Migration estimates
The factory defaults migration is involved when upgrading from Release 9.3.0.1, 9.4, or 9.5 to Release 10.0. Additionally, analyzing and modifying the customer extensions based on the upgrade report is also involved. Therefore, the upgrade tasks complete in minimum time.
Analyze the Sterling Call Center user interface upgrade
During upgrade analysis, Sterling Call Center generates various reports.

Parent topic: Planning