Products
The application identifies every product with a unique identifier.
- Regular: These products are simple in nature. For example, football, book.
- Bundle: These products are logically grouped and represented by a parent product. The inventory is maintained for individual products. For example, a video game box that contains a set of CDs.
- Physical Kit: These products are physically assembled products. The inventory is maintained for the parent product. For example, bouquet of flowers, a pre-configured computer.
- Product with Variation: Products with variations are generically similar but different in attributes such as size, color. For example, shirts, shoes.
- Cross-Sell: This product is sold as an accessory or add-on for the main product. For example, when a customer places an order for a mobile phone, you can inform the customer about the cross sell products such as a bluetooth headset that is available for the selected mobile phone model.
- Up Sell: This product has a higher value than the main product. For example, a customer can place an order for a headphone with a cord. However, you can suggest that a cordless headphone or a bluetooth headphone is available.
- Supersession: This product is used to supersede an existing product when the original product has expired. For example, the latest software version is a good replacement for an older software version. Consider that a customer places an order for a product that is superseded by another product. In such cases, you can inform the customer that the requested product cannot be ordered currently and it is replaced with another product. You can then check whether the customer would like to purchase the new product.
- Competitive: This product has the same characteristics as the main product, but it is manufactured by a competitor of the original product. For example, A washing machine from manufacturer "A" can have the same features as a washing machine from a competitor "B" at a better price.
- Alternative: This product is similar to the main product but manufactured by a different brand. For example, television sets from manufacturer "A" and manufacturer "B" with same specifications.
You can browse for the products of customer's interest. If you see a long list of products, you can sort the products based on the item identifier, relevance, or description. You can identify a product by refining the search results based on the product categories and other attributes. You can also adjust the number of products that you want to view per page.
If a product is associated with related products such as cross-sell, up-sell, and so on, you can view the related products arranged accordingly.
You can provide the required information about a product, which includes the unit price, supported delivery methods, and whether the product is in stock or not. For products that can be picked up at a store, you can view the stores that sell the products and check their availability.
- Shipped Together: In this type of bundle product, all the components are shipped together. For example, a dining table set that contains a table and a set of 4 chairs.
- Shipped Independently: In this type of bundle product, the components are shipped independently. For example, a home theater system that includes a TV, DVD player, and speakers.
- Delivered Together: In this type of bundle product, the components can be shipped from different locations but are delivered together to the customer. For example, An aquarium that includes the fish and fish tank.
Sometimes, a customer may want to personalize a product before purchasing it. For example, while purchasing a laptop, the customer may want to buy the laptop with a custom configuration. In such situations, the CSR can configure a configurable product or reconfigure a previously configured product and add to the order.
For a model product, you can inform the customer about the possible variants and help the customer to identify the correct product. For example, if the customer wants to buy a T-shirt, you can mention the colors and sizes of the T-shirt. The system validates whether a product is available for the given combination of attributes. If a variant is not available, you can provide other options.
Once you identify the product of customer's choice, you can select the product and view the complete details. You can view comprehensive information about products, which includes a brief overview and specifications. After you identify the products that the customer wants to purchase, you can directly add the products to an existing order or a new order.