View return summary
The user must be able to view the summary of a return order and do the relevant tasks.
This section describes APIs, user exits, services, and other components.
The user can search for a return order and go to the Return Summary screen. The user can view the return order number, return creation date, status, total amount, refund to address, return from address, and individual order lines. The user can view the related exchange order details as well.
The primary details for the
return order and exchange order, the return order lines, along with
the "Refund To" and "Return From" addresses are returned by the
getCompleteOrderDetailsAPI returns a
SupportLevelattribute for the
ApplicationVersionattributes passed in the input. The
SupportLevelattribute can have one of the following values:
Minimum: If this value is returned, all the related tasks are disabled. Only the primary information of the order is displayed. In place of the return order lines, a message is displayed, which indicates that the order is modified externally and cannot be viewed using the current version of the application.
Medium: If this value is returned, few related tasks are enabled.
Full: If this value is returned, all the related tasks are enabled.
When the user clicks the return amount, the API retrieves the return price summary that includes a line level breakup of details such as adjustments, shipping charges, and taxes. The API also returns the exchange order number, if an exchange order is associated with the return order.
is called to retrieve the number of open alerts on the return order.
is called to retrieve all the notes. To filter the order notes, the
selected filter criteria is passed as input to the API.
the user adds a note, the
changeOrder API is called
to save the note to the order and the
is called again to display the saved notes.
You can also view
the returns that are created for an order in the "Returns" tab of
the Order Summary screen. When the user clicks
the return order number, the
is called to display the details on the Return Summary screen.
are two specific tasks that are related to a return order. When a
customer wants to know the status of the returned products, the user
can click the "Where is my return?" link. The
is called to display the Shipment Tracking screen.
The user can view the status of the shipment for the return order.
the customer wants to know about the refund for the products that
are returned, the user can click the "Where is my refund?" link. The Payment
Inquiry screen is displayed. The user can see the payment
status, the order total, charges or refunds, and credit towards exchanges.
getPaymentInquiryDetails API is called to display
the Payment Inquiry screen.
When the customer
wants a change in the return method for an order, the user can click
the "Change Return" link. The Change Return screen
is displayed. The
is called to display the Fulfillment Summary screen.
the customer wants to cancel a return order, the user can click the
"Cancel Return" link. The Cancel Return Order screen
is displayed. The
getCompleteOrderDetails API is
called to display the return order lines for cancellation.
After navigating to the Shipment Tracking or Payment
Inquiry screen, the user can click the "Go to Return Summary"
button to go back to the Return Summary screen.
getCompleteOrderDetails API is called to display
the Return Summary screen.
You must configure the standard unit of measure display rules for a product. To define the unit of measure for quantity, see Defining unit of measure.
- Viewing a return order is a permission controlled task. The user can launch this task only if the user belongs to a user group that is assigned the necessary permissions. For information about assigning resource permissions to a user group, see Administering user group permissions.
- For more information about APIs, see the Javadoc.
Users can view the details of a return order and do necessary tasks or answer customer queries conveniently.