What's new

To meet your business needs, IBM® Sterling Call Center introduces important new features and enhancements.

Attention: The Dojo-based IBM Sterling Call Center (legacy) application was deprecated on 30 October 2023. Support for the deprecated Dojo-based IBM Sterling Call Center (legacy) application ends on 30 October 2025. For more information about the deprecation, see Deprecation notice for Dojo-based IBM Sterling Call Center (Legacy) application.

Integration with IBM Omni-Configurator

The application is integrated with IBM Omni-Configurator to allow customers to purchase products which can be configured to suit their needs.

As part of this new feature, the following capabilities are available:
  • Ability to configure a configurable bundle product and add it to the order.
  • Ability to add a preconfigured bundle product to the order.
  • Ability to reconfigure a preconfigured bundle product and add it to the order.
  • Ability to change product configuration after an order is confirmed.
Learn more...

Embedding Sterling Call Center in other applications

You can embed Sterling Call Center screens in external applications.

By default, the application provides URLs to launch Order Summary, Return Summary, Shipment Tracking, and Business Customer Details screens with a given set of parameters in the form of a request URL. Other screens of Sterling Call Center application can also be launched externally with custom implementation. Learn more...