Legacy platform

Upgrade to Sterling Order Management System Software, release 10.0

Before upgrading to Sterling Call Center, Release 10.0, ensure that you have upgraded to the Sterling Order Management System Software, Release 9.5.

For more information about upgrading to Sterling Order Management System Software, Release 10.0, see Upgrading to Release 10.0 - Sterling Order Management System Software.

Note: Pagination capability was introduced to some of the screens in Sterling Call Center, Release 9.3.0.1. As a result of introducing pagination, changes were made to Xpath, events, API, and so on. Therefore, it is mandatory that you install the fix pack version 9.3.0.1 as the changes incorporated to support pagination might impact extensions or customization that you might have applied to the impacted screens.