Define carriers

IBM® Sterling Call Center enables you to define carrier attributes.

Define carrier attributes
If you chose Carrier as a role for the organization, you can specify the types of services a Carrier provides for truckload, less-than truckload, and parcel shipments. A carrier service is the service a Carrier provides for the delivery of an order, such as, Second Day Air.
Defining carrier services for truckload shipments
A Truckload is the largest of the shipping modes. A truckload is normally considered a shipment of over 10,000 pounds. You can add, modify, and delete carrier services for the Truckload ship mode.
Modifying carrier services for truckload shipments
You can modify carrier services for truckload shipments.
Deleting carrier services for truckload shipments
You can delete carrier services for truckload shipments.
Defining carrier services for less-than truckload shipments
A shipment is normally referred to as a less-than truckload shipment when it weighs between 150 and 10,000 pounds. You can add, modify, and delete carrier services for the less-than truckload shipping mode.
Modifying carrier services for less-than truckload shipments
You can modify carrier services for less-than truckload shipments.
Deleting carrier services for less-than truckload shipments
You can delete carrier services for less-than truckload shipments.
Defining carrier services for parcel shipments
A parcel is the smallest shipping mode. A shipment is normally referred to as a parcel when it weighs under 150 pounds. You can add, modify, and delete carrier services for the parcel shipping mode.
Modifying carrier services for parcel shipments
You can modify carrier services for parcel shipments.
Deleting carrier services for parcel shipments
You can delete carrier services for parcel shipments.

Parent topic: Managing supply chain network model