Remove a customer entitlement rule

You can remove a customer entitlement rule if you do not want to associate an entitlement rule with a customer.

About this task

To remove a customer entitlement rule:


  1. Navigate to the Customer Entitlement Search screen. To navigate to the Customer Entitlement Search screen, perform the following steps:
    1. Log in to IBM® Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click Find Entitlement from the Catalog dashlet.

      The Customer Entitlement Search screen is displayed.

  2. Enter the search criteria, and click Search to view a list of all the available entitlements. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of entitlements displayed.
  3. The search results are displayed in the Entitlements panel. Click the Entitlement ID hyperlink corresponding to the entitlement for which you want to manage a rule. Alternatively, double-click the row containing the corresponding Entitlement ID.
  4. In the Then Apply The Following Criteria area, click the Delete icon adjacent the rule you want to remove from the customer entitlement.
  5. A message asking for your confirmation is displayed. Click Yes to remove the rule.
  6. In the Customer Entitlement screen, click Save.

    The rule is removed from the customer entitlement.