Dissociate a product item from a return pickup service

When you dissociate a product item from a Return Pickup service, the associated service skills are also dissociated from the item.

About this task

You can dissociate a Return Pickup service from an item from the Provided Item Associations screen.

To dissociate a Return Pickup service from an item:

Procedure

  1. Navigate to the Product Item Associations screen. To navigate to the Product Item Associations screen, perform the following steps:
    1. Log in to Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click Find Service in the Catalog dashlet.
    4. In the Service Search screen, enter the search criteria, and then click Search to view a list of all the available provided services. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of provided services displayed.
    5. In the Services panel that is displayed, click the Service ID hyperlink. Alternatively, double-click the row containing the Service ID.
    6. The Primary Information screen is displayed. In the Related Tasks panel, click Manage Product Item Associations.

      The Product Item Associations screen is displayed.

  2. From the Item panel, select the item you want to disassociate from the return pickup service.
  3. The Details area is enabled with the details of the selected item. Click Remove.
  4. A message asking you for confirmation is displayed. Click Yes to disassociate the product item from the service.

    The selected item and the associated service skills are removed from the database.