Define primary information for a provided service

After you have created a service, you can now define the details for the newly created service. Also, if you have already defined the service details, you can modify the service details.

1. Navigate to the Primary Information screen. To navigate to the Primary Information screen, perform the following steps:
   1. Log in to IBM® Sterling Business Center as an Item Administrator.
   2. The application home page is displayed. Click the Products tab.
   3. From the Products home page, click Find Service in the Catalog dashlet.
   4. In the Service Search screen, click Search to view a list of all the available services. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of services displayed.
   5. In the Services panel that is displayed, click the Service ID hyperlink.

      The Primary Information screen is displayed.

2. From the Service Status drop-down list, select the status of the service. Select one of the following:
   • Held (Unpublished): select to make the item unavailable. Such items are not processed by the IBM Sterling Order Management System Software APIs.
   • Published: select to make the item available to the IBM Sterling Order Management System Software APIs.
3. In the Short Description* text box, enter the brief description of the service. This description is displayed when the list of items are displayed in a table. For example, in the Search Results screen.
4. In the Long Description text box, enter the detailed description of the service. This description is displayed at wherever the service details are displayed. For example, in the Service Details screen.
5. In the Primary Fields area, perform the following:
   1. Select the Association with product is required check box to require that the provided service must be sold along with one of its associated product items. Clear this check box to allow the provided service to be sold by itself as a stand alone service.
   2. Select the Is Return Service check box to allow the provided service to be added to return orders.

      The following are read-only: Service Type and Capacity UOM

6. In the Service Quantity area, select the radio button corresponding to any of the following service quantities:
   • specified manually on the line: select to specify the ordered quantity manually on the order line.
   • copied from the associated product line's quantity: select to specify one ordered quantity of a service item for each ordered quantity of a product item.
7. In the Capacity Consumption area, perform the following:
   1. In A fixed capacity of <Number of hours> Hour will be consumed for each quantity of the line, enter the number of fixed hour or hours that is required to complete one quantity of the item in the order line. For example, for a installation provided service, if the time required to install one quantity of a Television is 4 hours, then you must enter 4 as the number of hours.
   2. In The node fulfilling this service needs to be notified <Number of hours> hour(s) in advance, enter the number of hour or hours that has to be specified in advance to the node fulfilling this service.
   3. Define an additional capacity by selecting any one of the following:
      • in the associated product's configuration: select to specify the additional variable capacity based on the associated product line quantity.
      • in this service: select to specify the additional variable capacity based on the ordered quantity.
   4. In An additional fixed capacity of <Number of hours> Hour will be consumed for each quantity of the line, enter the number of additional hour or hours that is consumed for each quantity of the line.
      Note: This option is enabled only if you select the In this service option when defining the additional capacity.
8. Click Save in the Primary Information screen.
   Note:

   • If more than one locale is configured, the is displayed adjacent to all the localizable fields and the Localize related task is displayed in the Related Tasks panel. The localizable fields such as Short Description, Long Description, and so on, are always displayed in the base locale irrespective of the user locale. For example, if IBM Sterling Business Center is localized to French with the base locale as English, and a French user logs in to IBM Sterling Business Center, all the UI literals except the localizable fields are displayed in French. The localizable fields are displayed in English. The user can click either the Localize button or Localize to localize a field that is displayed in the base locale.
   • * indicates that the field is mandatory.

   The primary information for the provided service is defined. You can now perform the related tasks such as managing instructions, managing associations, and so on.