Create a delivery service in IBM Sterling Business Center

A delivery service is used for the last mile delivery associations. The last mile delivery differs from the order shipping because specific product item deliveries are made using a carrier with a defined capacity constraint. For example, you might want to associate a delivery service with Projection TVs and washing machines.

About this task

A delivery item is uniquely defined by its item ID and unit of measure. Typically, you can use delivery services for product items that are:

  • Heavy, oversized, or fragile, and cannot be transported by common carriers
  • Require special handling such as special equipment and/or personnel

You can create a delivery service from the Create Service screen.

To create a delivery service:


  1. Navigate to the Create Service screen. To navigate to the Create Service screen, perform the following steps:
    1. Log in to IBM Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click New Service in the Catalog dashlet.

      The Create Service screen is displayed.

  2. In the Create Service screen that is displayed, perform the following steps:
    1. In the Select the type of service to be created area, select the Delivery radio button.
    2. In the Service ID* text box, enter the unique service identifier.
    3. From the UOM list, select the unit of measure for the service.
    4. From the Service Type* drop-down list, select the service type.

      Depending on the Service Type* you have selected, the Capacity UOM text box is populated with the capacity unit of measure that is associated with the selected service type.

    5. Click Save.
      Note: * indicates that the field is mandatory.

      The service is created and the Primary Information screen is displayed.