Associate a product item to a delivery service

You can associate a product item to a delivery service to indicate the relationship between the product item and the delivery service. For example, washing machine delivery can be an assigned as the delivery service for the product item washing machine.

About this task

For the delivery service, you can define details such as the service quantity required for a specified quantity of the item, the skill sets required for the service, and so on.

You can associate a product item to a delivery service from the Product Item Associations screen.

To associate a product item to a delivery service:

1. Navigate to the Product Item Associations screen. To navigate to the Product Item Associations screen, perform the following steps:
   1. Log in to IBM® Sterling Business Center as an Item Administrator.
   2. The application home page is displayed. Click the Products tab.
   3. From the Products home page, click Find Service in the Catalog dashlet.
   4. In the Service Search screen, enter the search criteria, and then click Search to view a list of all the available delivery services. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of delivery services displayed.
   5. In the Services panel that is displayed, click the Service ID hyperlink. Alternatively, double-click the row containing the Service ID.
   6. The Primary Information screen is displayed. In the Related Tasks panel, click Manage Product Item Associations.

      The Product Item Associations screen is displayed.

2. In the Items panel, click Add.
3. The Basic Item Search dialog box is displayed. Enter the search criteria and click Search. Alternatively, you can use either the Basic Service Search or Advanced Search option to narrow down the list of items listed.
4. The Items panel with a list of items is displayed. Select a item, and click Select.
5. The details of the item is populated in the Details area. To add the details of the delivery service which is associated to the product item, Perform the following steps:
   1. In the This service requires <number> of capacity to deliver <number of units> quantity, enter the appropriate value for the capacity and the quantity. For example, if you had selected the unit of measure as hours when creating the service, enter the units for the capacity in hours, and the number of quantity units of the service.
   2. From the Available Skills list, select the skill that is to be associated to the service item.
   3. Click the Move Right icon to move the selected skill to the Associated Skills list.

      Tip: Click the Move All- Right icon to move all the available skills to the Associated Skills list.

6. Click Save.

   The product item is associated to the delivery service.