Add a service activity to a value-added service

You can add a service activity to a value-added service, which can further be broken up into a series of instructions.

About this task

A service activity instruction provides details about how to perform a service activity. For example, for the service activity, Adding accessories, you can have instructions such as where coupons must be placed in a package, how special labelling must be applied, and so on.

Note: You must add at least one service activity to a value-added service item for the inventory updates to occur using the confirmWorkOrder() or confirmWorkOrderActivity() API.

You can add a service activity to a value-added service from the Service Activities screen.

To add a service activity to a value added service:

Procedure

  1. Navigate to the Primary Information screen. To navigate to the Primary Information screen, perform the following steps:
    1. Log in to IBM® Sterling Business Center as an Item Administrator.
    2. The application home page is displayed. Click the Products tab.
    3. From the Products home page, click Find Service in the Catalog dashlet.
    4. In the Service Search screen, click Search to view a list of all the available services. Alternatively, use either the Basic Search or the Advanced Search option to narrow down the list of services displayed.
    5. In the Services panel that is displayed, click the Service ID hyperlink.

      The Primary Information screen is displayed.

  2. In the Related Tasks panel, click Manage Service Activities.
  3. In the Activities panel that is displayed, click Add.
  4. The Create Service Activity dialog box is displayed. From the Activity Code* drop-down list, select a service activity, and click Save.
  5. The Service Activity dialog box is displayed. Depending on whether you want to use the predefined set of instructions, or you want to create new instructions or modify the instructions, perform one of the following:
    If Then
    You have already created instructions and do not want to make any modifications to the instructions Click Save to close the Activity Details dialog box.
    You want to modify the sequence of instructions that you have already created
    1. Select the instruction row, and click either the Move Up icon or the Move Down icon to move the instruction to the required position on the instruction list. The position of the instruction on the instruction list indicates the sequence number of the instruction.
    2. Click Save to close the Activity Details dialog box.
    You have to add, modify, or remove an instruction Refer to the following:
    • To add a service activity instruction
    • To modify a service activity instruction
    • To remove a service activity instruction
    To add a service activity instruction:
    1. In the Instructions panel, click Add.
    2. In the Service Activity Instruction dialog box that is displayed, enter the Instruction URL that points to an existing service activity instructions for this service. For example, you may already have an existing procedure for inserting promotional materials into certain packages.
    3. In the Instruction Usage text box, enter comments, if any, about how this service activity instruction must be used.
    4. In the Instruction Text* box, enter details of the service activity instruction.
    5. Click Save to close the Service Activity Instruction dialog box.
    To modify a service activity instruction:
    1. In the Instructions panel, select the instruction you want to modify.

      The Details area is populated with the details of the selected Service Activity Instruction.

    2. In the Instruction URL text box, modify the URL that points to an existing service activity instructions for this service. For example, you may already have an existing procedure for inserting promotional materials into certain packages.
    3. In the Instruction Usage text box, modify comments, if any, about how this service activity instruction must be used.
    4. In the Instruction Text* box, modify details of the service activity instruction.
    5. To modify another instruction, repeat step 1 to step 4.
      Note: Do not clear the check box adjacent to an instruction when navigating between instructions.
    6. Click Save to close the Service Activity dialog box.
    To remove a service activity instruction:
    1. In the Instructions panel, select the instruction you want to remove.
    2. Click Delete.
  6. The service activity is added to the value-added service.