Configuring an Oracle database on UNIX or Linux
About this task
You need to configure your Oracle database for running in a production environment with Sterling Call Center. To configure an Oracle database for a production environment, you must:
- Size the database by estimating the required disk space.
- Set the database connection properties.
To create the Oracle database to handle multiple byte characters
Procedure
- Choose the correct data encoding format for your language. See "Configuring Oracle with Single or Multiple Byte Characters" for more information.
- Choose the character set suitable for your language. See "Configuring Oracle with Single or Multiple Byte Characters" for specific settings to ensure the database field sizes.
Results
You can use an Oracle database for maintaining information on Sterling Call Center.