Overview of Sterling Call Center installation

Typically, each implementation requires customization. The base software layer provides access to the backend database tables, transactions, and APIs that you can customize. You can also customize the applications running on top of the base layer. A customization project requires installing the product and working in three environments:

• Individual development environment, a working environment in which developers create customization.
• Staging environment, a testing environment that integrates all changes and that usually mirrors the production environment
• Production environment, where final, tested changes are deployed

After all the components you need are installed in an installation directory, you build an EAR file and deploy this to your development environment. You create your customization in the development environment. When development work is ready, you build an EAR file and deploy this to your staging environment. When testing is complete, you build and EAR file and deploy this to your production environment.

Whether you install your development, test, or production environment, you follow the same high-level process:

• Verify stack requirements.
• Install and configure a database, either Db2 or Oracle.
• Install and configure one of the following application servers: IBM WebSphere, JBoss, or Oracle WebLogic.
• Install the base software and other components that are supported by the licensing agreement.
• From the installation directory, build an EAR file. Then, deploy the EAR file to the appropriate environment, whether development, staging, or production.