Frequently Asked Questions (FAQs)

You can find answers to some of the frequently asked questions for Sterling Call Center.

Can I install language packs after my initial installation?: Yes. Simply return to the installation flow for your licensed products and reenter the process there. Remember, the process includes rebuilding and redeploying.

In IBM Documentation, can I view the content in my local language?

IBM Documentation is available in many languages and can show the content where translated appropriately. You can set your language preference in IBM Documentation by selecting the required language. For example:

If you access IBM Documentation from within the application, the translated topics are displayed in the language that is identified by the logged in user’s locale.
If you access IBM Documentation from outside of the application (for example, by typing the URL for the help system into a browser), the translated topics are displayed in the language that is identified by the browser setting.
If a translated version does not exist, the content is displayed in English.

What is factory setup data and do I load it?: Factory setup data includes configuration data, such as default pipeline definitions, common codes, service definitions, rules, error codes, and other supplied configuration data. The database must contain required configuration data before you can build the EAR file and deploy the application. You can either load the database with the supplied configurations, use an existing database that already contains the required configurations, or populate a new database with the required configurations.

What are localized factory setups?: The localized factory setups are configuration data that support deploying the application in a language other than English. If you install a language pack, you should also load the factory setups for that language. This way, the database includes default pipeline definitions, common codes, service definitions, rules, error codes, and other configurations that are translated into the language you choose and that support the currency, date and time formats, and other conventions of that language.

I have more than one optional component license. How do I install them?: You do not have to duplicate installation steps for each optional component license. If you have any combination of these optional components, the installation and deployment is complete along with the installation of Sterling Order Management System Software.

Why should I install the reference implementation?: The Reference Implementation is a sample implementation of Sterling Call Center or Sterling Store Engagement (Legacy). Installing the Reference Implementation is useful if you are getting started with Sterling Order Management System Software and any of the optional components.

How often do I build and deploy the EAR on the server?: You can wait to build and deploy on the server until you have installed all of the products you licensed. However, you can use other methods. For example, if you are installing Sterling Order Management System Software with Sterling Store Engagement (Legacy) optional component, you can stop at installing, building, and deploying Sterling Order Management System Software. You might want to build and deploy it to a test or staging environment, and then build and deploy it to Production later. You could wait a few days or weeks to install the Sterling Store Engagement (Legacy) optional component, at which point you would need to build and deploy again.

How often do I create the resource.jar?: Whenever you complete factory setup, install language packs, change the database, or change property files, ensure to create or rebuild the resource jar after completing the factory setups for all the optional components or after completing the factory setup for each optional component.