Introduction

Application Server provides solutions to the challenges found in a typical order management business scenarios.

Order creation
You can create a sales order by using the IBM Sterling Call Center application.
Managing orders
IBM Sterling Call Center enables users to search, view, track orders and do other order-related tasks.
Alert management
IBM Sterling Call Center enables customers to manually create, view, search and manage alerts.
User management
IBM Sterling Call Center enables users with appropriate permissions to create, search and manage users.
Customer management
IBM Sterling Call Center enables users to create consumer and business customers, view and manage consumer and business customers and other related activities.
Manage notes
A user must be able to save important information as notes for an order, customer, return order, alert, and others.
Automatic notes logging
Notes must be logged automatically when users perform certain tasks by using wizards. These notes can be used for auditing purposes.
Enterprise and customer context
A user must be able to quickly view the business card of the customer, enterprise name, or both on any screen across the application.
Pagination
When a call center or store user performs a search for orders, customers, products, and so on, the result is distributed across pages, if too many records are returned. Therefore, a user should be able to navigate to the page that contains the required information using the pagination feature.
User preferences
The user must be able to configure the user preferences.
Launching Sterling Configurator from Sterling Call Center
The logic implemented to launch the Sterling Configurator from the Sterling Call Center application is described in this topic.
Launching Sterling Call Center from another application
You might need to embed certain capabilities of Sterling Call Center within other web applications. In such cases, you can launch a specific wizard or screen of Sterling Call Center from the application.

Parent topic: Developing