Legacy platform

Managing products and categories

IBM® Sterling Call Center enables you to define quantity and price of units of measure.

Defining quantity units of measure
You can define a master list of quantity units of measure that can be used when defining unique item ID/unit of measure combinations and alternate ordering units of measure.
Defining pricing units of measure
You can define a master list of pricing units of measure that can be used when a product item’s pricing is based on a different unit of measure than it’s inventory unit of measure.
Manage products
Define classification values
IBM Sterling Call Center enables you to create, modify and delete a classification value.
Define association type for an item
IBM Sterling Call Center enables you to define, create, modify and delete an item association type.

Parent topic: Basic configurations