Users and teams

Users are individuals who have access to the Sterling Order Management System Software application. Users belong to different roles such as customer service representatives, administrators, leads, or managers.

As a call center lead or store manager, you can create new user records. As each user has a specific set of responsibilities that are based on the role, you can assign the appropriate user roles and alert queues so that the users are notified of the tasks they must perform.

Users usually belong to a specific team. Therefore, you can assign the users to the appropriate user team. A user team is a collection of users who have common data and user interface access requirements. Based on the team, a user can have access to specific document types, enterprises, ship nodes, customers, and screens within the user interfaces.