Analyze the Sterling Call Center user interface upgrade

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During upgrade analysis, Sterling Call Center generates various reports.

You can use these reports to analyze the upgrade impact. The reports can be accessed from the isccs_upgrade_analysis_reports.html file that is present in the SterlingCallCenter_upgrade_reports.zip file.

Bundle entry upgrade analysis report

This report captures both client-side and server-side bundle entries that are either deleted or modified between Release 9.5 and Release 10.0. To view the bundle entry changes, click the Client-Side Bundles Report hyperlink in the isccs_upgrade_analysis_reports.html file.

If the changes made to bundle entries affect any custom screen, remap the keys with the appropriate values and copy them into your customized bundle file.

Deleted screens report

This report provides the list of missing screens between Release 9.5 and Release 10.0. To view the list of missing screens, click the Deleted Screens and uIds diff Report hyperlink in the isccs_upgrade_analysis_reports.html file.

Screen report

The following report provides the changes made in each screen between Release 9.5 and Release 10.0:
  • ScreenRef - To view the changes made to ScreenRef, click the Screen Refs Report hyperlink in the isccs_upgrade_analysis_reports.html file. If any of the following properties are modified for any of the ScreenRefs, you can view the changes in the report:
    • screenName, packageName, className
    • source mappings, target mappings
    • handleInit
  • MashupRef - To view the changes made to MashupRef, click the Mashup Refs Report hyperlink in the isccs_upgrade_analysis_reports.html file. If any of the following properties are modified for any of the MashupRefs, you can view the changes in the report:
    • MashupId
    • Sequence No.
    • Source Namespace
    • init to behavior
    • behavior to init
  • Business Events - This report provides the changes made to business events between Release 9.5 and Release 10.0. To view the changes, click the Events Report hyperlink in the isccs_upgrade_analysis_reports.html file.
  • Source and Target namespaces - This report provides the changes made to source or target namespaces between Release 9.5 and Release 10.0. To view the changes, click the Screen Namespaces Report hyperlink in the isccs_upgrade_analysis_reports.html file.
  • Static Bindings - This report provides the changes to static bindings between Release 9.5 and Release 10.0. To view the changes, click the Screen Static Bindings Report hyperlink in the isccs_upgrade_analysis_reports.html file.
  • Properties (screen variables) - This report provides the changes made to screen variables (Properties) between Release 9.5 and Release 10.0. To view the changes, click the Screen Variables Report hyperlink in the isccs_upgrade_analysis_reports.html file.
  • Screen modes - This report provides the changes made to screen modes between Release 9.5 and Release 10.0. To view the changes, click the Screen Modes Report hyperlink in the isccs_upgrade_analysis_reports.html file.

If the changes made to the screens affect any custom screen, ensure to change your customized code.

Mashup report

This report provides the list of deleted or modified mashups between Release 9.5 and Release 10.0. Mashups that are modified include Mashup class, API Name, and input or output template diff. (added, modified, or deleted elements and attributes). To view the changes, click the Mashups Report hyperlink in the isccs_upgrade_analysis_reports.html file. If the changes made to the mashups affect any custom screen, ensure to change your customized code

Mashup Template Ref

This report provides the list of template refs that are either deleted or modified between Release 9.5 and Release 10.0. Template refs that are modified include addition, modification, or deletion of elements or attributes in template ref. To view the changes, click the Mashup Template Refs Report hyperlink in the isccs_upgrade_analysis_reports.html file. If the changes made to the mashup template ref affect any custom screen, ensure to change your customized code

CSS report

This report captures all the entries that are added, modified, or deleted in the CSS file between Release 9.5 and Release 10.0. To view the changes, click the CSS Report hyperlink in the isccs_upgrade_analysis_reports.html file. If the changes made to the CSS file affect any custom screen, ensure to change your customized code

Web.xml report

This report provides the changes made in the web.xml file between Release 9.5 and Release 10.0. To view the changes, click the Config (Web) XML Report hyperlink in the isccs_upgrade_analysis_reports.html file. If the changes made to the web.xml file affect any custom screen, ensure to change your customized code.

Data providers report

This report provides the list of modified or deleted data providers between Release 9.5 and Release 10.0. To view the changes, click the Data Providers Report hyperlink in the isccs_upgrade_analysis_reports.html file. Data provider modification includes modification of a new attribute name or InterestedIn elements. If the changes made to data providers affect any custom screen, ensure to change your customized code

Related task report

This report provides the changes made to related tasks between Release 9.5 and Release 10.0. To view the changes, click the Related Task Report hyperlink in the isccs_upgrade_analysis_reports.html file. Modified or deleted related tasks include the following attributes:
  • ID
  • editorId
  • name
  • application code
  • resourceId
If the changes made to the related tasks affect any custom screen, ensure to change your customized code.

Struts report

This report provides the changes made in the struts action classes, input and output namespaces of mashups, and results between Release 9.5 and Release 10.0. To view the changes, click the Struts Report hyperlink in the isccs_upgrade_analysis_reports.html file. If the changes made to the Struts properties affect any custom screen, ensure to change your customized code.