Defining how unresolved alerts are handled based on size

You can configure unresolved alerts to be escalated to a different queue after a specified number of unresolved alerts has been exceeded.

About this task

To set up a size-based escalation:


  1. Open the Applications Manager and select the application that you want.
  2. In the Queue Details window, choose the Size Based Escalation tab.
  3. Enter information in the applicable fields. Refer to the following table for field value descriptions.
    Table 1. Size based escalation tab.

    Size based escalation tab field value descriptions

    Field Description
    Escalate If Number of Unresolved Alerts Exceeds Enter the maximum number of unresolved alerts that can be logged in this queue before an action is raised.
    Raise Action Select an action to be taken when the number of unresolved alerts in this queue is greater or equal to the specified maximum.
    Re-Alert After (in hours) Enter the number of elapsed hours before a re-alert is generated.