You can configure rules to display the country or region
and state lists on certain screens across the call center application.
If the enterprise only deals with a single country or region, this
configuration enables you to hide the country or region list. You
can also configure the region schema that should be used to display
a list of states in the user interface.
Procedure
- Navigate to the Configure Country/Region and
State Display Rules window. To navigate to the Configure
Country/Region and State Display Rules window, perform
the following steps:
-
Log in to Business Center as an Enterprise
Administrator.
- From the System Setup Home page,
expand the Call Center For Commerce Administration menu,
and then click Configure Country/Region and State Display
Rules.
The Configure Country/Region
and State Display Rules screen opens.
- From the Region Schema To Use For State Selection list,
select the schema to be used to display the list of states for a given
country, across various screens in the call center application.
- From the Region Schema To Use For Defaulting
City And State From Postal Codes list, select the schema
to default the city and state information based on the postal code.
- Select the Allow Country/Region To Be Entered
For Screens That Check Item Availability check box to
enable the selection of a country or region details on the screens
that allow the users to check product availability.
- Click Save to save the configuration.