Managing a user

You can manage a user's details if you have appropriate permissions. For example, you can assign a queue to a user so that the user receives all the alerts that are generated for the queue.

1. Log on to Sterling™ Call Center. The Home page opens.
2. In the Related Tasks panel, click User Search. The User Search screen opens.
3. Enter the appropriate details and click Search.
   • If the search results in multiple records, a list of records is displayed in the Search Results panel. Click the user record that you want to modify. The Manage User screen is displayed.
   • If the search results in a single record, the user's details are displayed in the Manage User screen.
4. Modify the user's details appropriately and click Confirm to save the changes.