Legacy platform

Migrating to Sterling Call Center, release 10.0

You can migrate to Sterling™ Call Center, Release 10.0.

Upgrade to Sterling Order Management System Software, release 10.0
Before upgrading to Sterling Call Center, Release 10.0, ensure that you have upgraded to the Sterling Order Management System Software, Release 9.5.
Upgrade to Sterling Call Center, release 10.0
Before performing the Sterling Order Management System Software post-migration activities, ensure to perform the Sterling Call Center, Release 10.0 upgrade tasks.
Install Sterling Call Center, release 10.0
Ensure to perform all the pre-migration activities before proceeding with the upgrade activities.
Pre-migration activities
Before upgrading to Sterling Call Center, you must set up the environment variables appropriately.
Transaction data migration
You can migrate your transaction data between releases using the command line.

Parent topic: Upgrading