Enabling the Web UI Framework tracing

You can enable tracing for all the applications that use the Web UI Framework.

1. Log on to the Sterling™ Order Management System Software: Application Console.
2. Click System > Launch System Management. The System Management window opens.
3. Click Tools>Trace Components. The Traced Components window opens. The components that are already traced are displayed.
4. Click Add. The Trace Component window opens.
5. From the Component Type list, select Web UI framework Console.
6. In the Component Name list, select Commerce Call Center to enable tracing.
7. Select one of the following trace levels:
   • Timer: The time that is taken to complete various events. You can use this information to find out what parts of the component are taking the longest to complete and resolve performance-related problems.
   • SQLDebug - The SQL database statements that are run within the component. You can use this information to tune the database for optimal performance.
   • Debug - Information that is required to debug the component that does not work as expected.
   • Verbose - Comprehensive information about the component.
     Note: The trace feature for Sterling Call Center works only if the application is deployed in the EAR mode and not in the WAR mode.