Legacy platform

Generating a HAR file for troubleshooting

The HTTP Archive (HAR) file is used to investigate issues for any web application. The HAR file tracks each resource that is loaded by the browser.

To generate a HAR file, follow the instructions that are provided for the browser that you are using.

Generating a HAR file in Google Chrome

  1. Open Google Chrome.
  2. Access the page in which you are experiencing trouble.
  3. From the Chrome toolbar, click ⋮.
  4. From the menu, select More Tools > Developer Tools. The Developer Tools open as a docked pane in your browser.
  5. Click the Network tab.
  6. Select the Preserve log checkbox.

    The activity recording automatically starts. If the recording is not automatically started, click the circle (record network log) to start recording the network log.

  7. Simulate the issue while the network requests are recorded.
  8. Click the down arrow to export and save the HAR file.
  9. Upload the HAR file to your ticket with IBM Support for further investigation.

Generating a HAR file in Mozilla Firefox

  1. Open Firefox.
  2. Access the page in which you are experiencing trouble.
  3. From the Firefox toolbar, click the three horizontal parallel lines.
  4. From the menu, select More Tools > Web Developer Tools. The Web Developer Tools open as a docked pane in your browser.
  5. Click the Network tab.
  6. Simulate the issue while the network requests are recorded.
  7. In the File column, right-click anywhere and select Save All As HAR from the menu.
  8. Save the HAR file.
  9. Upload the HAR file to your ticket with IBM Support for further investigation.

Generating a HAR file in Safari

  1. Open Safari.
  2. From the menu toolbar, click Develop > Show Web Inspector .
  3. Click the Network tab.
  4. Simulate the issue while the network requests are recorded.
  5. Click the Export icon and save the HAR file.
  6. Upload the HAR file to your ticket with IBM Support for further investigation.