Viewing return order pricing summary

A customer might have questions about how the refund amount was calculated and a detailed break up of line level charges, taxes, and adjustments. In such situations, you can view the Return Price Summary window to provide the appropriate information to the customer.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Go to the Return Summary screen by doing one of the following steps:
   • In the Returns panel, enter the appropriate details, and click Find Return.
   • In the Related Tasks, click Return Search. The Return Search screen opens. Enter the appropriate details and click Search.

   If the search results in a single order, the Return Summary screen opens. If the search results in multiple return orders, a list of orders is displayed. Select the return order that you want to view.

3. Click the link that displays the return amount. The Return Price Summary window opens.
   You can view the details of the order lines included in the return order, pricing breakup, and line-level adjustments.