Changing the pickup recipient

A customer might place an order, but assign a different person to pick up the product. In such situations, you can capture the recipient's details to ensure that the products are picked up by the right person.

1. Log on to Sterling™ Call Center. The Home page opens.
2. Go to the Fulfillment Summary screen in one of the following ways:
   • If you are creating an order, follow the order creation wizard.
   • If you are modifying a draft order, search the order, and follow the order creation wizard.
3. In the Pickup Lines panel, select the order line for which you want to change the pickup recipient.
4. Click Change Pickup Recipient. The Change Pickup Recipient window opens.
   Clear the Products will be picked up by customer check box, if selected.
5. In the First name field, enter the first name of the recipient.
6. In the Last name field, enter the last name of the recipient.
7. In the Phone number field, enter the phone number of the recipient.
8. Click Apply. The recipient details are updated.