Next delay notifications

As with the first delay notification, the next delay notification is sent if the lines are not shipped or canceled 48 hours before the promised date if the customer has an email address, and 120 hours before the promised date if the customer does not have an email address. The next delay notifications are the same as the first delay notifications with the following exceptions:

• The notification states that if the customer does not explicitly request the order to remain open, it is canceled by the cancel date.
• The monitor rule retriggers to capture the additional delays.

If the customer requests to keep the order open and accepts the delay, and if there are further delays, the customer continues to be notified of these delays.

The monitor rules that handle these scenarios are as follows:

IF Order
meets condition Next FTC Notification Is Needed? and has not reached Order
line completely shipped or canceled 48 elapsed hours before Actual Current FTC
Promise Date
THEN
raise Send FTC Delay Email.
IF Order
meets condition Next FTC Notification Is Needed? and has not reached Order
line completely shipped or canceled 120 elapsed hours before Actual Current FTC
Promise Date
THEN
raise Create FTC Delay Alert.