Backorder or indefinite notifications

When a quantity on an order line is backordered, an indefinite delay notification is sent to the customer, informing them of the backorder. Because the inventory picture changes often, no notification is sent to the customer for more than the configured times before the promised date. This allows time for rescheduling so that the order is not delayed.

If the order is backordered from a node, a notification is not sent. Instead, the application waits for the scheduler to run again to determine another node or whether it needs to back order.

If the product needs to be backordered, the application sends an indefinite notification to the customer.

The monitor rules that are used to handle the mentioned scenarios are as follows:

IF Order
meets condition Indefinite FTC Notification Is Needed? and has not reached YCD
unreachable Milestone 48 elapsed hours before Actual Current FTC Promise Date
THEN
raise Create Indefinite FTC Delay Email.
IF Order
meets condition Indefinite FTC Notification Is Needed? and has not reached YCD
unreachable Milestone 120 elapsed hours before Actual Current FTC Promise Date
THEN
raise Create Indefinite FTC Delay Alert.