Automatic acceptance

When first delay notifications are sent, if the customer does not respond by the promised date, the delay is automatically accepted and the open alert is automatically closed.

This is achieved by defining a monitor rule that runs on the promised date if the line is not completely shipped or canceled. These events are consolidated at the order level. No notification is sent to the customer. However, a note is logged on the order line, stating that the delay was automatically accepted because the customer did not respond.

The monitor rule that is used to handle this scenario is as follows:

IF Order
has not reached Order line completely shipped or canceled within 1 elapsed
hour of Actual First FTC Promise Date
THEN
raise Auto Resolve FTC Alerts.

Note: Sometimes the promised date given to the customer is the same day when the order is captured. However, if it is found that the order cannot be shipped on the same day, a notification is sent and the delay is accepted simultaneously. This process complies with the FTC regulations, and if customers do not agree to the delay, they can cancel their order at any time.