You can set the minimum number of days before a customer service representative can
reship a product to a customer.
Procedure
-
Open Distributed Order Management by completing the following steps:
- Log in to Applications Console.
- From the Configuration menu, select Launch Applications
Manager.
- From the Applications menu, select Distributed Order Management.
-
From the Distributed Order Management panel, expand the Document
Specific menu, expand the Sales Order menu, then expand the
Fulfillment menu, and select Transaction Specific
Rules.
-
In the Transaction Rules window, in the Reship Order panel, enter the
number of days before a customer service representative can reship a product in the
Minimum Reship Window.
-
Click the Save icon.