Managing return orders

Creating a return order
You must create a return order when a customer wants to return products for any reason such as cargo loss, damaged goods, to provide a refund.
Creating an exchange order
A customer can return a product and would like another product in exchange. In such situations, you can create an exchange order when you create a return order.
Performing return order search
You can search for the correct return order to answer customer queries that refer to the status of products that are returned and refunds appropriately.
Viewing return order summary
You can view the details of a return order and use the information to answer customer queries that are related to refunds appropriately.
Viewing return line summary
You can view the primary details of a return order line such as the status, "return to" and "return from" addresses, returned quantity, and so on. Additionally, you can view the important events, fulfillment details, and so on.
Adding return order notes
You can add a note to capture important information that is associated with the return order for various purposes. By using the note, you can contact a customer to follow up an issue. You can use the note for internal communication or to work on a high priority issue.
Filtering return order notes
An order might be associated with multiple notes. You can use the filter feature to view the required notes.

Parent topic: Reference